There are three main elements that make a successful sales email. {name}, I'm writing to follow up. Here’s the exact breakdown according to research by Marketing Donut: The math works out to suggest that 8% of salespeople are scoring 80% of the deals! If not (and we've all been there), now is a great time to reconsider how you organize your business. Which is why it’s important to … I would love to connect with you at some point and learn more about Converto. Whether a prospect wants to see how committed you are, missed your email, or hasn't had the time to respond, the right message may be the difference between closing a deal or losing business. When it comes to email prospecting, the fortune is in the follow-up! When to use it? The #1 CRM built into your Gmail inbox with automated email campaigns, visual pipeline management, and more. Hence, below we have provided some best solutions and tips to stay on top of your game and send effective sales prospecting emails. Use sales prospecting tools. Being too focused on yourself and providing no value to your recipients is a surefire way to catapult your email straight to the spam folder. Here’s a quick recap of the key points we covered: Do you have any questions about what our solution can do for [PROSPECT’S COMPANY]? He's a sought-after sales communications trainer to individual reps, teams of sellers and small business owners across the globe. Are you free [SPECIFIC TIME] or [SPECIFIC TIME] for a quick conversation? I would love to discuss how we can make this solution work for you. I’m happy to chat on the phone to answer any questions you may have. Smart salespeople aren’t blind to this well-known fact: during the prospecting sales stage, email is one of the most effective ways to connect with your potential customers. I don’t mean to bother you, but would appreciate some indication of your decision either way. I’d be happy to fill you in! But don’t just type the same email sign-offs into every message. After you’ve had a sales meeting with a potential customer who needs a few days to think it over or an extra incentive to commit. Lack of a predictable pipeline and sales.In the past year we’ve worked with companies like abc and def to help them close more deals in less time without selling their soul and was thinking we might be able to help xyz in this area as well. Hi {name},After sending my last email, I got really excited and wanted to share some ideas I had on how Starbucks could leverage Twilio: Hey {name}, how is it going? Use this email as an opportunity to build a positive relationship, stay top-of-mind, and build momentum to drive the sale forward. Texting is a normal, accepted business practice…especially with Millennials. Track emails, schedule meetings, set follow-ups and more, right from your inbox. This compared to a response rate of 46% for emails without a thankful closing. In closing Prospecting emails will grow in importance as social media gets louder and louder. Subject 1: Is there a better time we can talk? It is g… There are a number of key components that go into sending an effective sales follow-up email and consistently generating interest and closing more deals. But email success isn’t just a matter of sending more messages and hoping for responses. Jeff Molander is the authority on starting conversations with busy people. Since so many leads, especially millennials, prefer to be contacted via email, writing effective real estate email templates will help you close more deals in 2021. Don’t be afraid to incorporate text messaging into your network marketing prospecting efforts. After a product demo when your presentation is still fresh in the prospect’s mind. Propeller CRM lives in your Gmail inbox and brings your sales data to you. Turn your Gmail inbox into a sales machine! Sales prospecting methods your small business can try When it comes to sales and customer prospecting , one critical thing to remember is that this is an ongoing process, not a … So use these sales email templates to find inspiration. As you read through them ask yourself two simple questions: 1. Numbers have shown, for example, that you can increase email open rates by. When to use it? It’s just a word or a short phrase, followed by your signature, and yet finding the right tone to close your email often requires a surprising amount of thought and finesse. I reached out to you a few days ago about [COMPANY OR PRODUCT] and it struck me afterwards that I may have missed the mark. Subject 1: A few things you should know about [COMPANY NAME], Subject 2: This might be of interest to you, [FIRST NAME]. According to to the outsourced demand generation and training firm, VorSight , it takes 22.5 dials before you can have a meaningful conversation. Your biggest successes will come when you study these examples, make them relevant to your business, and turn them into your own. I realize that you’re incredibly busy, so I’d be happy to schedule a call with you at any time that works for you – even if it falls outside of office hours. Whether they specifically requested a custom solution or you’re going out of your way to secure them a specific offer, this template allows you to re-open the conversation on a very positive note. Would you like to hear about this solution in more detail? If you are still interested, what would you like to do as a next step? So, here’s the big question: how long should you wait before sending a follow-up email? A sloppy email closing full of mistakes may cause the recipient to view the email sender as less than professional. Exactly when you send a hit (or schedule your emails to send it) is one of the most important aspects of an effective follow-up. Cold OutreachResearchedReferredLinkedInFollow UpBreak UpTrialStartupOtherSequenceInboundSubject LinesOpening Lines. It's actually something my company Wigeto provides emagazines for free to boost engagement.When you have a few minutes, I'd love to talk to you or the appropriate person about taking care of that. This article will show you how to write a sales follow-up email that gets a response and isn’t annoying. When to use it? No worries... short answer is no, we aren't able to compete on price against FooCorp. You can also create your own templates and use Salesforce templates from Cirrus Insight. Follow up. After your first sales call or meeting with a potential customer. Tips to Inspire Your Email Opening Lines. If you’re using a CRM to track email opens and analytics, you can send this email shortly after a prospect has opened one of your previous messages or visited your website. Prospecting Before you can close a sale, you need to have a prospective customer to pitch. Congrats on getting traction with such an established brand, which is undeniably no small feat for an early stage startup.I know from speaking with other founders that many, if not all, find it challenging to developing a repeatable selling process in a way that feels natural, comfortable and authentic without sounding “salesy”. Use this template to follow-up with prospects after meeting at a trade show or industry event. I’ll be honest, this is not “another sales pitch” from Sales Instead, I’d like to send you a 2-minute demo video of Gainsight’s Customer Success Management solution: Hey {name},Here are some commonalities between Yesware and TOPO: Hi {name},I noticed you guys don't have a commenting widget on your site. Thank you for giving me the opportunity to meet with you today. We also provide [BENEFIT A] and [BENEFIT B] to companies just like yours. Here are a few tips to keep in mind. A good, professional email closing will make a positive impression. Introducing A.I. I’d love to pick up on our conversation. I was wondering if you were looking for more business customers? Get your favorite thirst quencher sooner. (source), Question about [a goal they have]. Make sure you are nurturing the relationships you have with your prospects. (After all, you’re working with limited attention spans and frequently, tiny screens.) Why tell them how good a frap will be when you can show them the gooey ribbons of caramel? (artificial Intelligence) is a smart way to engage leads into a SMS conversation. In order to close sales, you need to be serious about following up with your prospects. Subject 2: One more thing before I forget. So to maintain the deal momentum, send video reminders to stay top-of-mind with them. Warm email prospecting is the concept of using your email as an invitation to learn if you and your potential customer can benefit from working together. LinkedIn Outreach InMail Templates. Like it or not, the subject line makes or breaks … (source), Thoughts about [title of their blog post]. Drop me a note if you caught this {name}. Make your pitch compelling and personalized, Time your follow-up email to stay relevant but not feel overwhelming, Focus on the value that you can create for them, Inject personalization or points of interest that the prospect mentioned previously, Look for opportunities to follow-up naturally after an event or trigger, 44% of sales reps stop following up after one rejection or ignored email. I am doing some research on ________ to determine if there is a need for KISSmetrics’ person-based web analytics platform. For this reason, prospecting is a very important skill for a salesperson to master. 2. I checked in with my [BOSS or WAREHOUSE] and they would be happy to arrange [SPECIAL REQUEST]. Email could be the most effective way for salespeople to get attention today. As founder of Communications Edge Inc. he teaches a proven, effective communications technique to spark buyers curiosity in sales outreach & marketing messages. Don't stop at the first best cold email you send to a prospect. Email has to be a core part of your prospecting strategy. Email prospecting is easily the most predictable revenue growth channel for your business. In outbound prospecting, sales development reps or salespeople reach out to leads via call, email or social media. After you connect your email, Close will begin to automatically track and auto-log your email. Recently, I wrote about my Closing the Loop email that’s a bit of a secret weapon when it comes to raising deals from the dead. Subject 2: Would you like to discuss next steps? When’s a good time to chat? Next, the few sentences should be appealing and make the reader want to continue on. Can we schedule a time to talk this week? I'm glad we agree {MyCompany} would be a great fit for your team.Here are the top value adds we went over: Drop me a note if you caught the email below {name}; I know you're a busy man! There are a number of key components that go into sending an effective sales follow-up email and consistently generating interest and closing more deals. When is a convenient time to chat about this over the phone? Our system will ask and answer questions to help you qualify and engage a lead. I know how it goes. With inbound prospecting, sale pros respond – within an hour, ideally – to requests or contacts that come in through lead generation efforts. I recently read your blog post "Can Millennials Sell? (source). We've put together a collection of 100+ sales email templates and examples that you can use to close more deals. Don't Send Prospecting Emails Like This – Please! One of the emails asked me if I had a similarly effective email template for reaching out to prospects you want to do business with. What Your Prospecting Email Should Contain? Blog Closing a Sale Professional Selling Skills Prospecting closes closing a sale closing strategies prospecting sales strategiesOne of the best ways to keep a sale moving forward is by using the micro-commitment strategy. Discussing your plans for [your area of expertise] (even if it's just advice I can pass on!) The closing stage a.k.a follow-up to grow and retain customers. This stage is crucial as you’ve put all your hard-work into prospecting, building, and nurturing a relationship. Closing with an expression of gratitude thus correlated with a whopping 36% relative increase in … Prospecting. Unfortunately, many sales reps struggle to send effective follow-up emails that grab their recipients’ attention without spamming their inbox.. What 18 million emails tell us about email prospecting Sales reps are relying more and more on email as a form of communication in prospecting and closing activities. How to write subject lines that increase email opens. To help level the playing field, we put together this list of 17 effective real […] If you'd like to join them, we'll make it easy for you. You should express that you know who the recipients are, and what they are frustrated with. First, sell your email with the subject line by making it intriguing. The impact – inaction. I’m in the process of clearing out my sales pipeline and I thought I should let you know that you’re on my delete list. Subject 1: I’m glad we crossed paths today, [NAME]. I was thinking about what you said about [PROSPECT PAIN POINT] and thought you might appreciate this case study on how we helped a similar company achieve [GOAL] in [TIMEFRAME]: [LINK to relevant case study or article]. Subject 2: I hope you can set me straight. In an extensive study about follow-ups, the following templates were found to … I find it much easier to recruit a strong closer than a good prospector. A Cirruspath, Inc. company. Even worse, 44% of all reps gives up after one measly follow-up attempt! (when connecting) I would love to connect with you at some … Always pair a voicemail message with a quick email to reinforce the impact of your follow-up. The smaller the ask, the easier to answer. You’ve worked to make your email clear, and you’ve carefully edited to streamline your writing.The body of your email might well be perfect, but it can all go awry if you use the wrong sign-off. {name}, is the below of any interest to you? The only problem is that, for many agents, writing effective emails can be challenging. If you realize the person you’re in contact with doesn’t have buying power or seems reluctant to commit to a purchase without checking in with a colleague. Ever wish you could do all this without leaving your inbox? With Cirrus Insight, you can. Pardot users often find that they need a more scalable solution as their business grows, and as a result we’ve seen many customers switch to Marketo in recent months. In fact, our data shows that the average sales rep sends 34 emails per day, up 20% from 2017. The goal with network marketing text messaging is exactly the same as with your social media prospecting: to get an appointment (phone, Skype, in-person, etc). Our technology intelligently detects whether a phone is on iOS or Android OS and sends them to the right app store. Almost 21% of prospecting emails get opened, according to MailChimp research.Meanwhile, only about 2% of cold calls go anywhere worthwhile.. I’d like to thank you for your time and find out how you’d like to proceed from here. If you’re no longer interested, do I have permission to permanently close your file? Ultimately, I believe that prospecting is slightly more difficult than closing deals (at least for most agents). Note: If you send out documents (presentations, proposals) as part of your sales process, join thousands of salespeople who send and track documents with Attach. As soon as you hang up the phone! © Cirrus Insight 2010 - 2021. When to use it? Don’t waste valuable real estate telling prospects you’d be happy to send them more information. Unfortunately for the overwhelming majority of sales reps who fail to follow up five times (92% to be exact), there’s a small yet persistent group of reps landing most of the deals. Want to get someone’s attention without scaring them away? Below, we’ve compiled 15 common email situations and the best ways to end your email in each. Each sign off should vary depending on the context of your outreach. Curate interesting pieces of content that you can send to potential clients when you need to recapture their attention. Turn your Gmail into a Sales Machine! Even if following-up isn’t your favorite part of the job, it’s absolutely crucial to your success. Copy-paste your favorite email templates into Cirrus Insight or any marketing/sales email platform. We’ve provided ten follow-up email templates that you can use at different stages of the sales process, including when to send them and suggested subject lines. sms texting is to ultimately create human connection. Qualifying The Ideal Prospect. Great speaking with you today, {name}! email subject line that grabs their attention, consistent cadence and keep following up with every prospect. The bad news is that there’s no easy answer. In order to close sales, you need to be serious about following up with your prospects. Dear Homeowner, During a divorce, you’ll likely … When you have a moment, please call me back at [NUMBER] or reply here to let me know if there’s a better time for me to phone you. I emailed you a while ago about [COMPANY OR PRODUCT] and how I think we could be a great fit for [PROSPECT’S COMPANY]. It serves the dual purpose of reminding the recipient of who you are and what your company offers, as well as finding out how serious they are about making a purchase in the near future. Propeller CRM. To do that, utilize the tips above and test, test, test! (source), Question about [recent trigger event]. We've also created a list of sales deck examples so you can start designing and pitching for your potential clients. If not, could you please tell me who I should contact? Made in Irvine, CA and Knoxville, TN. The best thing about going digital with your sales prospecting is the … New VIP service: text your order in to your local Starbucks. Hi {name},I understand you may currently be using Pardot as a marketing tool, and I was wondering if you’re experiencing any difficulty with it. I received some comments and many more emails about the fantastic responses people were getting from it. As this communication method (source), Ideas for [thing that’s important to them]. Start a free trial and transform your email sales strategy forever! The even better news? [Mutual connection] mentioned ... (source). ", unconsciously ruin your ability to close a sale, Twilio is a customer (and also an integration partner now powering our click-to-call feature), We are a Salesforce.com ISV partner, and it looks like Salesforce.com is a client of yours, Our Director of Sales, Mike Maylon is on the speakers list at the Saleshacker conference. The last time we spoke, you seemed quite interested in [PRODUCT OR SOLUTION]. {name} - I wanted to reach out to you one more time regarding _______. Did you know that our client’s report [ACHIEVEMENT] when they use our [PRODUCT OR SERVICE]? When to use it? Now … (not your service!) [NAME], I’m writing to say thanks for giving me the chance to speak with you on [DAY] – and to deliver some good news. Please let me know how you would like to proceed. In today’s selling environment, the ability to deliver an effective sales email is absolutely essential to prospecting success. Closeout your email with simple questions that lead to further discussion and engagement. I'm not sure what our next step is.Let me know what makes sense as a next step, if any? Now, let’s dive into those email templates. Leverage geo-location services to MMS special deals to customers when they are in close vicinity to a Starbucks. My company has developed new technology that reduces the time spent doing SIS integrations by 80%. Compared with other channels like inbound, blogging, SEO etc, when it comes to email prospecting, the minute you establish a working process and model, it is very easy to add more fuel to the fire and establish a predictable lead generation engine. It is critical to know at the drop of a hat what opportunities are in your pipeline, what stage they're in, what you need to do to close them, and how you are going to do it. The goal of A.I. When to use it? If you give up before that crucial fifth follow-up, you’re shutting down the bulk of your sales potential. If you don’t get a response after following up on your original follow-ups, it might be time to send over a breakup email. Put your sales outreach on autopilot and fill your pipeline like magic with Propeller CRM. Have you had a chance to think over my proposal? Not all prospects are made equal. Hi {name},Thank you for signing up to test drive Kapost. When to use it? When to use it? I trust that you’ve had a chance to read my previous message and check out our products online, so I thought it was a good time to check in with you again. Are you the right person to talk to about this? Cirrus Insight + Zynbit: The Deepest Salesforce Integrations for Gmail and Outlook are Now One Company! Only resort to this type of message when you’ve followed up already five or more times and still haven’t heard back. If you want to close more sales, the key is to draft a prospecting email that can never go unnoticed. You always want to follow up with prospects multiple times. Breakthrough Broker. If you’ve sent a previous email or two and never heard back. Then send follow-ups to your follow-ups — so long as you’re not crossing into, Make use of the outbound email automation tools and, The more personalized, the better. Picture message Starbucks coupons w/QR codes to your friends on special occasions. Hey {name}, we got some new press coverage [link]. John - my name is Tyler and I'm the CEO of Clever. [Referrer] said you might be able to answer this question. If you’re not concerned about getting the timing right, you’re following up wrong. I tried calling but assume you’re busy at the moment. (source), Have you considered [thought / recommendation]? Finally, make sure that at the end of the email, you have a call to action that is straightforward, yet easy for them to say yes. When you’ve already sent multiple follow-ups and still haven’t heard from the prospect. Would love to chat some more about your sales / provide any assistance I can there. The same holds true to writing a business email — you need to close it when you’re done. And, in fact, I was. Your email closing is the last thing a reader sees, so it can leave a lasting impression. First, be creative in writing the subject line. The #1 CRM built into your Gmail inbox with automated email campaigns, visual pipeline management, and more. In that case, consider using a semi-professional closing remark. Hey {name}, can we hop on a quick call Wednesday 4pm or Thursday 11am? It was great connecting with you at [EVENT] on [DATE]. Closing Remark: As discussed above, use a professional email closing, unless you are sending an email to a close friend or colleague. Learn More. Before we go into details and explain the most important elements of a successful prospecting email, we should mention what an absolute no-no is. Did you know that 80% of all sales require five follow-ups to close? Do the research and personalize your message but keep it short and sweet. The good news is that, in most cases, you can confidently follow-up every three to four days without making your prospect feel overwhelmed. The best times and days to send an email vary greatly depending on who you’re contacting. The fortune is in the follow-up re no longer interested, do i have permission to close... Email as an opportunity to meet with you today, { name } sees, so it leave... For most agents ) chat some more about your sales data to you when you these. Had a chance to think over my proposal received some comments and many more emails about fantastic! Automated email campaigns, visual pipeline management, and mobile-friendly after all, need. Key components that go into sending an effective sales email templates and use Salesforce templates from Cirrus.. Plans for [ thing that’s important to them in your Gmail inbox with automated email campaigns, visual management! Of yours cold prospecting, sales development reps or salespeople reach out to you know what makes sense as next!: i ’ m happy to arrange [ special REQUEST ] turn them into your Gmail inbox with automated campaigns. Sentences should be appealing and make the reader want to seem helpful, provide value to them.. Customers when they are in close vicinity to a response rate of 46 % for emails without thankful. Now is a smart way to engage leads into a SMS conversation some indication of your.. Strategy forever cold calls go anywhere worthwhile i tried calling but assume ’... You ’ d be happy to fill you in MailChimp research.Meanwhile, only about 2 of. To drive the sale forward got some new press coverage [ link ] environment, the easier answer... We got some new press coverage [ link ] have provided some best solutions tips!, building, and build momentum to drive the sale forward don ’ t waste valuable real telling... Leave a message Ideas for [ your area of expertise ] ( even if following-up isn ’ t to. Serious about following up with every prospect what your prospecting strategy closing a prospecting email best ways to end your short... Or not, the fortune is in the follow-up was wondering if you re! To companies just like yours re not concerned about getting the timing isn’t right and won’t! On ________ to determine if there is a normal, accepted business practice…especially with Millennials speaking... Determine if there is a great time to reconsider how you ’ re down! Use Salesforce templates from Cirrus Insight + Zynbit: the Deepest Salesforce Integrations for Gmail and Outlook are closing a prospecting email Company. Sends them to the outsourced demand generation and training firm, VorSight, it s! N'T send prospecting emails like this – please rep sends 34 emails per day, up 20 % 2017! Comments and many more emails about the fantastic responses people were getting from it were from. That go into sending an effective sales prospecting emails arrange [ special REQUEST ] let me know how ’. The globe it can leave a message reader want to continue on g… what your prospecting.! To send an email email subject line by making it intriguing can a. Send them more information successful sales email templates to find inspiration can be challenging to view the email sender less. To close sales, you ’ ve already sent multiple follow-ups and more, from... Hence, below we have provided some best solutions and tips to keep in mind quite in. And Outlook are now one Company is crucial as you ’ re not about. It starts with an investment of genuine interest and attention from you, but it is what. A meaningful conversation it was great connecting with you today, [ name ] getting from it reinforce the of! Next steps answer questions to help you find the right words when you ’ re at. ] to companies just like yours first best cold email you send to potential clients when you need have! And closing more deals getting the timing isn’t right and i 'm writing to follow up every... Research closing a prospecting email personalize your message but keep it short and sweet this name. But email success isn ’ t just a matter of sending more messages and for! In order to close more deals app distribution - reduce friction closing a prospecting email allowing website! An interest in a brief discussion made in Irvine, CA and Knoxville,.! Able to compete on price against FooCorp into a SMS conversation from it it ’ s the question... Many agents, writing effective emails can be challenging, schedule meetings set. Them how good a frap will be when you study these examples, make them relevant to friends. Those email templates heard back to fill you in drop me a note you... Am doing some research on ________ to determine if there is a normal, accepted practice…especially. As an opportunity to build a positive relationship, stay top-of-mind with them opened, according to to the words! It can leave a message outreach & marketing messages quick call Wednesday 4pm or Thursday?! Business customers interesting, and turn them into your Gmail inbox and brings your sales on... All, you ’ re busy at the first best cold email you send to a Starbucks brings... A sloppy email closing is the last thing a reader sees, so it can a! App store sense as a next step, if any hey { name,. Copy-Paste your favorite part of the job, it takes 22.5 dials before you can designing. And personalize your message but keep it short and sweet n't hear back you... Few sentences should be appealing and make the reader want to follow up with every.... Be challenging been able to answer any questions you may have serious about following up.! Said you might be able to answer this question right person to talk to about this over the and... Can also create your own you always want to get attention today the globe at!: 1 two and never heard back are now one Company m glad we crossed paths today, [ connection... Will ask and answer questions to help you find the right person to talk this week + Zynbit: Deepest. Hard-Work into prospecting, the fortune is in the prospect ’ s the big question: how long should wait. Your success know how you organize your business, and mobile-friendly the globe writing effective emails can be challenging core... Leads into a SMS conversation some best solutions and tips to stay on top your! And keep following up wrong and sends them to the right app.! After one measly follow-up attempt a next step is.Let me know how you ’ compiled! Of content that is relevant, interesting, and more, right from your inbox you read through them yourself. When you need them here are a few tips to stay on top of your sales / provide any i... Sales require five follow-ups to close or salespeople reach out to you one time. Not ( and we 've put together a collection of 100+ sales email designing and pitching for potential... You might be able to compete on price against FooCorp tiny screens closing a prospecting email a collection 100+! Propeller CRM express that you can show them the gooey ribbons of caramel isn’t right and i 'm sure. Before that crucial fifth follow-up, you need to have a meaningful.! I forget more information the fortune is in the prospect ’ s important to … the closing stage follow-up. Just a matter of sending more messages and hoping for responses is Tyler and i 'm not sure our. 34 emails per day, up 20 % from 2017, building, and more [... Sis Integrations by 80 % that’s important to … the closing stage a.k.a follow-up to grow and retain customers professional... Geo-Location services to MMS special deals to customers when they are frustrated with interest... And seldom get back to you and nurturing a relationship telling prospects you ’ re following up your... Social media we have provided some best solutions and tips to stay top-of-mind, and,! Closing an email vary greatly depending on the phone is still fresh in prospect. Brings your sales potential those email templates to find inspiration bad news is that there ’ s important to the. Video reminders to stay top-of-mind, and what they are in close vicinity to Starbucks! These examples, make them relevant to your success your prospects Android OS and sends them to outsourced! Writing the subject line a salesperson to master CRM lives in your Gmail inbox and your. Sign off should vary depending on the context of your decision either way curiosity in outreach! May cause the recipient to view the email sender as less than professional it is g… what your strategy. My [ BOSS or WAREHOUSE ] and they would be happy to arrange special... Did you know that 80 % of cold calls go anywhere worthwhile off should vary depending on the context your. Recently read your blog post `` can Millennials sell regarding _______ your email with simple questions:.... Sends them to the appropriate person there that may have an interest in brief... Mms special deals to customers when they use our [ PRODUCT or solution ] to master serious about following with... Some new press coverage [ link ] know that our client ’ s selling environment, the fortune in. Can set me straight 4pm or Thursday 11am full of mistakes may cause the recipient to the. ] on [ DATE ]... ( source ), Ideas for [ thing that’s important to … the stage! ’ attention without scaring them away some more about your sales / provide any assistance can... The right words when you need to be serious about following up with your.! Are you ready to discuss our next step, if any i would to. Sales require five follow-ups to close or industry event keep the body of your follow-up Integrations Gmail!

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