Find A Store Near You Get store hours, phone numbers, driving directions and more. Contact the Staples corporate headquarters at number 1-508-253-5000. Please note: If your company has less than 20 employees and spends more than $4,000 per year on office supplies, you can still qualify as a Staples contract customer. This website is intended for personal use by US residents only. -Marlo called our home later that evening (approx 7:30) and said that she called the warranty service and spoke to Wendy who told her that the laptop WAS covered for the extended two year accidental and that we should contact Wendy and send the laptop to the warranty company for repair. Recycling Services With free electronics recycling and rewards for ink … The Staples Managers, Brian and Marlo, that assisted us admitted and apologized to the error but never said that there was nothing they could do, unlike the warranty company who continuously gives this answer. Partner with Us. Describe your issue What can we help you with today? Visit this Keene Staples® for office supplies & furniture, school supplies, printers, ink & toner, copy paper, computers, technology, and more. Where can I find more information? Help Center. See our delivery policy for full details. Poor customer service appears to be the norm and acceptable. On severa visits so far this winter I have spent over three hundred dollars and when I got the slips that say 5.00 off on purchases of more than 25.00 I asked if I could bring the other sales slips into the store to get the credit on my Visa., I was told "no problem bring the sales slips in and we will take care of it." Modify reservation. Help center. My order was closed. Meghan McCarrick Senior Manager Strategic Communications Meghan.McCarrick@Staples.com (508) 253-2379. Spent $1000.00 on a desktop computer. I'm an Indigenous Peoples Status tax-exempt customer. I waited for the transmittal, thanked Brian and left. I will now purchase a new produtct from "Apple" where customer service ir premium. He explained that we just paid Staples $70.00 to back up the system onto our external hard drive, which we also purchased at Staples. To contact us via e-mail, use our online form. It brought up the item and the cashier was shocked at the low price, so he called over the manager of the store. We want to help. Seems like extortion to me. For AXS, call (213) 457-1647 and request accessible tickets. My husband called HP and they asked him to call the following day to speak to someone. What if an item I want to buy is out of stock? When she came over she looked at it and said that was a mistake and that she could not and would not give me the item for that price. Staples More Account. Staples Business Advantage offers more than high-end office products and services: We deliver a high-touch service. and I told him I did not believe him.. My daughter explained this to me and I contacted Fedex to cancel the shipment and send the laptop back to me. Search. Search. He also helped me with information on purchasing a warranty directly through HP. Homepage . Haven't been able to get it to work despite several trips back to the store. What type of Tech and installation services does Staples offer? 4. -My daughter called the warranty co. to speak to Wendy and was told by Justin (approx 7:40pm) that our warranty did NOT cover accidental damages and we shouldn't send the laptop to them or they would send it back. Where can I find more information? Customer service has no ability to do anything, all they do is email corporate with whatever issue you are having and then they email you back 3 days later. How do I find Staples on social media networks? Staples has a page or online help desk for customer service, but you can also call them on the phone. Got guy from service, he thought this was odd!!!!! Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item? When will my Staples Credit Card be billed? The phone number you registered with (include the country code). December 24, 8 am - 8 pm ET. 2 weeks later and nobody at staples has a clue was told they would call me next day which didn’t happen and nobody I called knew what was going on so in the end I asked for a refund. Without original packaging you cannot exchange or get a refund. Then got MANAGER... well he showed KIOSK tally which was for all the copies, even before recharging card. For items purchased at Staples.ca, submit a return request to our customer service team by clicking HERE. First open hour Monday and Friday is for seniors and those with underlying health issues. What if I placed my order with the incorrect shipping address. Hot Search Words: send order ☟☟ Information for 11.11 Packages. I used a coupon on my order. Alternate Will Call Procedure (Alternate Pick Up) If a person (other than the person ordering and paying for the tickets) is picking up a Will Call order, the Alternate Pick-Up's name MUST be on the account. Sign up for our monthly newsletter, exclusive presales or submit a question/comment with STAPLES Center's guest services department. I want to get ahold of the CEO's of Staples but I can not find out that information just to let them know what is happening in their company and how they do business by not honoring their own policies. The customer service department is also available by phone at 1-800-333-3330. Check-in online; Flight status; Travel agencies; Groups ; Latest travel information Help Help MOST SEARCHED Travel Restrictions . Now they want $99 to make it work. Norma transferred me to the Corporate Office where I spoke to Ariel. We have our team of expert customer care representatives standing … How do I extend Processing Time of an order? When will my furniture order be delivered? 2. 19/25 Went to Staples and got hard drive backed up. I researched a great deal before purchasing this laptop for her and thought I was doing the right thing by purchasing back up discs, an antivirus package, a warranty and an external hard drive. How do I create and order business cards? Resource Center; Staples Corporate Solutions; Printing Services; Business Services; Tech Services; ... Other Staples Sites & Services. How do I find the Staples retail store closest to me and its hours of operation? A local printer resolves this problem before you leave his shop. What should I do if my missing item shows as delivered? Get an instant customer service department with our customer support call center and scalable teams of virtual receptionists. So I entered a chat session and I was told that I could go to the store and they could order it on-line and I could pay cash for it. 30 copies @ $.09 per copy, whith Maryland 6% tax should have been $2.87 and it showed my card charged $3.19. We try our best to get it right first time. Staples Overview. When I place an order with Staples.ca, how will I know whether an item is in stock? Contact us! Spent 30 minutes on the phone as the CS read the same script as the live chat. He said that it is documented that there was an error on part of the Merchant in selling the wrong warranty and that I was to fax the receipt to the company and that I was going to resolve the error with Staples to get a new sku or the correct warranty number and fax it to the warranty company for service to be completed. Staples Customer Service Phone Number Phone Number: 1 (800) 333-3330. She stated that the original contracted should have been canceled and I would have had to purchase a new one which would have been a $50 - $75 difference. Staples Print and Marketing shipping services – We offer a full range of domestic and international shipping options with Purolator, FedEx, Xpresspost and postage stamps at all locations. Connect with Agoda agent. Special Hours: Dec 31: 8:00 - 17:00. Keene. I would prefer to order over the phone. Live Chat Submit A Request. Given the number of employees you selected (1-19), you may be better suited to purchase directly from Staples.com. Staples More Account. - My daughter called Marlo back and Marlo told her that she shouldn't have sent the laptop to HP because she could no longer call corporate since Wendy already informed Marlo that the laptop is covered for the extended 2 year accidental. Initial Staples complaints should be directed to their team directly. Join... Q: How can I find my child’s class? Unfortunately, the President doesn't have a name, but I still wanted to be sure that Brian and Marlo were commended for their assistance. Is there a number I can call? If the Staples.ca Website crashes, what happens to my order? First open hour Monday and Friday is for seniors and those with underlying health issues. HOURS: We are available during the following times: Phone Support: Monday – Friday 8:00 am – 4:30 pm CST Chat and Email Support: Monday – Friday 8:00 am – 5 pm CST PHONE: 844-848-3778. The system doesn't identify number presses half the time, doesn't recognize an order number, and I waited for over an hour and didn't receive service. Great I thought at the time. Help for teachers who have used Staples School Tools in the past. I felt has if I had been blown off by both staples and Hewett Packard. Services. You have to first set up Communications Credits before you can get toll-free numbers. Where can I find out about current promotions, offers and discounts? Shortcut: N/A - Edit I contacted Staples and a gentleman associate, Kyle, assisted me with tracking my purchase and stated that he saw the error and will have a copy made for me. Most e-mails will receive a return reply within one business day. 10/02/2012 - I went to Staples and spoke to Manager, Brian Rosser who was very helpful; he apologized for the error that they made with the warranty sku# and wrote down the correct sku # for me on the receipt. Contact Agoda. Select the down arrow at the end of a customer row to see their Microsoft ID, and their associated subscriptions and services quick links. Our Customer Services Team are doing their best to process refund requests in the shortest possible time. Print & Marketing; Promotional Products; Quill.com; Federal Government Customers; Join us on. Corporate Customers. Staples was first mentioned on PissedConsumer on Nov 16, 2007 and since then this brand received 849 reviews.. My extreme upset with this entire situation is that it has cost me so much time and aggravation as well as my daughter who rely's on her laptop for her schoolwork and for receiving her assignments. What can I do? From the Partner Center menu, select Customers. Marlo gave her the phone number. Spoke on live chat three separate times about missing orders before finally phoning. How do I do that? Got a question or want to see the latest Staples news, deals & more? Why is the order history on my Web site account different from what's on my credit card statement? If you are interested in becoming a vendor for Staples, please contact the Customer Service above. Within fourteen day period. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Can I make a donation to my school along with my purchase? When will the seller send out the order? I have been searching for a tablet and I found one at Staples.com for a great price. I have a question about a Staples Center event. Some racket to get the customer with out his/her/thiers/them's/it's knowledge. Does Staples offer a credit card or any credit services? Video call from home, your office, or Anywhere. Well when I got to the store I showed it to the cashier for them to order it and that is when the problems started. How does Buy Online, Pick Up In Store (BOPIS) work? The electonic system has drawn us to compainies that are not local yet the system has just proven itself to be so not worth the exploration. How do I find the Staples retail store closest to me and its hours of operation? 3. 24/7 Services. Careers. What can I do? Customer Service: customer_service@staples.ca. Does Staples host any classes or educational events? We are always here to help. Or does this come from a Computer Joe at Corporate. Can I place an item on hold without purchasing it? Can I get a discount if I order large quantities of an item? Why don't I see My Events in the App? My daughter explained that the laptop was sent back to HP and we paid for the repair fee. 1 (800) 333-3330. 63 Key Rd; Store #0406. My daughter asked to speak to Wendy and Justin told her that he didn't know a Wendy and there's nothing he could do. Jan 3-23: 12:00 - 17:00. Can I create a list to avoid searching for them every time? If your question concerns the event on that day, please call us at (213) 742-7FAN [(213) 742-7326]. Call a Staples Expert. FAQ . Please note: If your company has less than 20 employees and spends more than $4,000 per year on office supplies, you can still qualify as a Staples contract customer. See International Sites. What do I do if a product I bought has been recalled? Contact us any time and we’ll prove it to you. Visit this Kalispell Staples® for office supplies & furniture, school supplies, printers, ink & toner, copy paper, computers, technology, and more. How can I get a replacement? 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